Information Technology Resources

The EITS Helpdesk will maintain regular availability and operating hours should the University close any of its physical campuses and transition to online teaching, learning, and administrative operations. The best mechanisms to contact the helpdesk are by emailing or via chat at

Information on using the helpdesk is available at We expect higher than usual wait times and time-to-resolution for requests managed by the helpdesk should the University shift to online operations only. 

EITS operates the VPN service for remote access to the University network. Banner administrative pages, PeopleSoft Finance, and Hyperion all require a VPN connection for access. Learn how to set-up your Mac or PC VPN

Critical UGA IT Services for Business Continuity